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How to regulate overpay of a water consumption?

How to regulate overpay of a water consumption?

When it comes to customer service subscriptions, you can:
 
  1. the specified amount of the account can be deducted by the user for the subscription and the difference is payable (if the subscription is less than the invoiced amount) via request form
  2. fill out an overpay reimbursement/cross-entry request form