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Recommendations for service users

Recommendations for service users

Recommendations for service users









Dear users,

for health reasons, we encourage you to use telephone and digital channels for communication.

Contacts to use instead of personal arrival:
SPECIFIC TYPE OF SERVICE PHONE NUMBER             E-MAIL ADDRESS
Information and complaints 072 500 400
(local cost call)
vio.informacije.reklamacije@zgh.hr
Information and complaints - Samobor +385 (0)1 6425 002 vio.informacije.reklamacije@zgh.hr
Connections requests - Zagreb   +385 (0)1 6163 000 vio.informacije.reklamacije@zgh.hr
Connections requests - Samobor +385 (0)1 6425 003 vio.informacije.reklamacije@zgh.hr
Enforcement department +385 (0)1 6163 435 vio.ovrsni@zgh.hr 
Water supply emergency interventions +385 (0)1 6163 999 vio.dezurnicentar@zgh.hr
Drainage emergency interventions +385 (0)1 6163 222 vio.hitneodvodnja@zgh.hr
Writing office +385 (0)1 6163 000 Vodoopskrba i odvodnja Ltd.; P.O. box 896; 10001 Zagreb


You can download all the documentation from our official site, which contains a number of other useful information and instructions regarding our services. Please send the documents by post or scan to an e-mail: vio.informacije.reklamacije@zgh.hr.

In cases where the arrival is necessary and urgent, in accordance with the published recommendations of the Croatian Institute of Public Health, please keep a physical distance of at least one meter.

Vodoopskrba i odvodnja Ltd., as a responsible company, takes all necessary measures in accordance with the recommendations of the competent city and national authorities and follows all guidelines in the field of prevention and epidemiological situation related to coronavirus.

We thank you for understanding and invite you to follow these recommendations!