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FAQ
In the case of a complaint, customers can contact us at:

Vodoopskrba i odvodnja Ltd.
Eleonore Patačić 1B
10 000 Zagreb

Zagreb Holding Ltd. Customer service Center
Ulica grada Vukovara 41
10 000 Zagreb

Also, information can be obtained by calling the number +385 (0)72 500 400  (local call cost).
The customer can read and report the status of the water meter every month from the 27th to the 30th of the month.

The water meter status can be reported:
When it comes to customer service subscriptions, you can:
 
  1. the specified amount of the account can be deducted by the user for the subscription and the difference is payable (if the subscription is less than the invoiced amount) via request form
  2. fill out an overpay reimbursement/cross-entry request form
In the event of a change in the number of household members (registration/deregistration), the request must be filled, signed and verified with a stamp of the tenant representative.

If the residential building does not have its own representative, the claim may be filed by the payer, with the signature and ID number.

Requests are submitted by the 25th of the month for the current month:  
If it is a consumer with their own water meter it is necessary to:
  • fill in a request, signed by the consumer and the telephone contact number
  • Attach a copy of the documentation on the basis of which there is a visible change to the request (purchase contract, gift contract, inheritance contract etc.) and a record of the apartment handover (if it is a new apartment purchased from the investor/contractor from which the number of the water meter being transmitted is visible
 
Request with completed documentation can be submitted: 

If the water consumption in the building is paid over a single water meter according to the number of household members, the change of the customer name is done by Gradsko stambeno komunalno gospodarstvo d.o.o., Savska street No. 1, Zagreb.
Request with completed documentation can be submitted: 
   

If the water consumption in the building is paid over a single water meter according to the number of household members, the change of the customer name is done by Gradsko stambeno komunalno gospodarstvo Ltd., Savska street No. 1, Zagreb.
The appearance of white water is the consequence of the occurrence of air being "trapped" in the form of small bubbles during the filling of the pipeline. When water is discharged from the tap, small air bubbles make the water "white". By releasing dissolved air to the surface, the water quickly becomes clear and is completely safe for human consumption.
Water hardness data at Zagreb and Samobor water wells are published on a monthly basis on the official website of Vodoopskrba i odvodnja d.o.o.
You can find more information on Water quality table for Zagreb i Samobor