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Data protection
In accordance with the General Regulation on Data Protection (Regulation (EU) 2016/679), Vodoopskrba i odvodnja Ltd., Folnegovićeva 1, 10000 Zagreb, OIB: 83416546499, Tel: +385 (0) 1 6163 000, Fax: +385 (0)1 6163 100, is responsible for processing your personal information.
Vodoopskrba i odvodnja Ltd. with all its organizational unit managers and employees, is committed and obligated in implementing and protecting the personal data of the respondents pursuant to the Law on Implementation of the General Data Protection Regulation NN 42/2018, other laws based on the execution of the official authority of the processing manager and the provisions of UNMIK (EU) 2016/679 PARLIAMENT AND COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free circulation of such data.

Vodoopskrba i odvodnja Ltd. recognizes the importance of protecting privacy, security and data protection for respondents, so our goal is to protect personal information and implement a system that will enable it.
The purpose of collecting personal data from respondents is based on the provisions of the law or on the subjects of the respondent. All data obtained from other sources are regularly notified to the respondent and, if they are needed for further processing, the recipient's request will be requested. A respondent can always retract the privilege of processing his data in a particular collection. It may also request deletion of data using the principle of forgetting personal data.
Collected data of respondents are kept in an appropriate manner in accordance with the law by providing organizational, technical and program protection measures in accordance with their confidentiality. All data must be protected against loss, destruction, alteration/forgery, manipulation and unauthorized access as well as unauthorized disclosure. Collected data will not be transferred to third parties without the legal foundation or explicit permission of the respondent. You can read more about our Company's Personal Data Protection Policy here.

In Vodoopskrba I odvodnja Ltd. privacy of individuals will always be respected in accordance with the laws, the EU General Decree and the organizational privacy principles established by the Privacy Policy. The personal information of the employees and the interested parties that we always have available may not be available to third parties without the consent of the respondent. The respondent and AZOP will be informed of any possible errors in the protection of personal data, and the Vodoopskrba I odvodnja Ltd. will take all available measures to reduce the negative impact on the respondent.
All employees in Vodoopskrba I odvodnja Ltd. who are in any way in contact with the respondent’s data are familiar with all the rules of the individual's privacy protection and are obliged to sign a Statement of Confidentiality in which they are liable for their contribution to the victim's data breach. You can read more about our Company’s Privacy Policy here.

When collecting and processing personal data from their respondents, Vodoopskrba I odvodnja Ltd. operates in a fair and transparent way. Data is collected only if their purpose is established. Particular care shall be taken to preserve the originality of the data and to meet the requirements of each respondent regarding their disposal. All justified requirements regarding correction and deletion of data and withdrawal of privates by the respondents are considered. The ability of respondents to access the data processed is ensured. The manager and representative of the processing and the representative of the processing are keeping records of the processing activities for which they are responsible. Processing Manager accepts all responsibility for possible irregularities in collecting, processing, storing and transferring personal data of the respondent.

Legitimate interest of the processing manager is to, in accordance with the Law on Implementation of the General Data Protection Regulation NN 42/2018, other laws based on the execution of the official authority of the processing manager and the provisions of EDITION 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016., to protect the individual in relation to the processing of personal data and the free circulation and also possession of the data in special contexts. When processing and using the data of respondents outside the context of the law and the date of processing, the processing manager will ask the special approval of the respondent. Personal data is collected in accordance with the Law on Implementation of the General Data Protection Regulation NN 42/2018, other laws on the execution of the official authority of the processing manager and REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the Protection of Individuals in regarding with the processing of personal data and free circulation of such data, other laws on the basis of the official authority of the processing manager, and on the basis of the respondent's approval.

The respondent, subjected to the conditions by the General Data Protection Regulation, has the following rights related to the processing of personal data related:
  • the right to access - the right to obtain information on whether we process his / her personal data and, if such personal data are processed, access to personal data and information, inter alia, on processed personal data, the purpose of processing, storage, delivery to third countries and etc.
  • the right to correct - the right to correct inaccurate personal data considering the purpose of processing, the respondent has the right to update and complete incomplete personal data
  • the right to be deleted ("right to forget") - the right to delete personal data relating to the respondent if, inter alia, personal data are no longer necessary in relation to the purpose for which it was collected or otherwise processed if the respondent withdraws the privilege for processing or if there is no other legal basis for processing, if the personal data of the respondent are illegally processed if the personal data must be deleted in order to respect the legal obligation of Union law or the law of the Republic of Croatia. This regulation has limitations and can not be applied if the processing of the personal data of the respondent is necessary for the establishment, realization or defense of legal requirements or in order to comply with the legal obligation of our Company to require processing according to the regulations is obliging
  • the right to processing limitation - the respondent has the right to request a restriction on the processing of personal data pertaining to him if he or she disputes the accuracy of the personal data for a period during which the processing manager can check the accuracy of the personal data; the processing is illegal and the respondent is opposed to the deletion of personal data and instead asks for limitation of their processing; the processing manager no longer needs personal data for processing purposes but is questioned by the respondent for the purpose of establishing, enforcing or defending the legal requirements
  • the right to object - The right to object to the processing of personal data pertaining to the respondent and which our Company handles on a legitimate interest, including profiling. In this case, our Company may process the personal data of the respondent only if it proves that the legitimate interests of the Company for processing exceed the interests, rights and freedoms of the respondent or establishment, realization or defense of legal requirements
  • the right to approval withdrawal - If the processing of data is based on the recipient's right, it is entitled at any time, in whole or partial, to withdraw its privation and request the termination of personal data processing activities related. You can do it personally, via mail to the headquarters of the Company, Folnegovićeva 1, 10000 Zagreb, or e-mail it to viozastita.osobnihpodataka@zgh.hr

In order to achieve their rights in relation to the processing of personal data, the respondents can contact our personal data protection officer.

Contact details of personal data protection officer in Vodoopskrba i odvodnja Ltd. 


Address: Folnegovićeva 1, 10000 Zagreb
Mobile: +385 (0) 91 6187 029
E-mail: viozastita.osobnihpodataka@zgh.hr

In order for our Company to act upon the request of the respondents for achieving the right, we have the right to ask the respondents for additional information to confirm their identity. If the identity of the respondent can’t be established, our Company has the right to refuse to act upon the request. If the requests of the respondents are manifestly unfounded or excessive, in particular as a result of their frequent repetition, our Company has the right to charge a reasonable fee from the respondent or refuse to act upon the request.
A respondent who considers that processing of his/her personal data is not in accordance with the regulations on personal data protection, has the right to file a complaint with the supervisory authority.

In the Republic of Croatia, the supervisory authority is Personal Data Protection Agency

Address: Martićeva 14, 10 000 Zagreb
Tel:  +385 (0) 1 4609 000
Fax: +385 1 46 09 099
E-mail: azop@azop.hr
We suggest to the respondent or his/her lawyer to contact our personal data protection officer for any kind of clarification before submitting a law violation application.